Privacy policy

Last updated: September 17, 2026

OZEYA operates this store and website, including all related information, content, features, tools, products and services, to provide you, as a customer, with a personalized shopping experience (the “Services”). OZEYA is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure practices described here.

Personal information we collect or process

“Personal information” means information that identifies you or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it cannot reasonably identify or be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from them:

  • Contact details, including your name, address, billing address, shipping address, telephone number and email address.
  • Financial information, including credit or debit card and bank-account information, payment-card details, transaction details, payment method, payment confirmation and other payment details.
  • Account information, including username, password, security questions, preferences and settings.
  • Transaction information, including items you view, place in your cart, add to a wishlist, purchase, return, exchange or cancel, and your previous transactions.
  • Communications with us, including information you provide when contacting customer service.
  • Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
  • Usage information, including information about how and when you access or interact with the Services.

Sources of personal information

We may collect personal information:

  • Directly from you, including when you create an account, access or use the Services, communicate with us or otherwise provide your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
  • From our service providers, including when they implement technologies or collect or process personal information on our behalf.
  • From our partners or other third parties.

How we use your personal information

  • To provide, personalize and improve the Services. We use personal information to perform our contract with you, process payments and orders, remember preferences and items of interest, send account notifications, manage purchases, returns, exchanges and other transactions, create and administer accounts, arrange shipping, facilitate returns and exchanges, enable reviews and provide a more relevant shopping experience.
  • Marketing and advertising. We may use personal information for marketing and promotional purposes, including sending marketing communications by email, SMS or post and showing online advertising relating to products or services, including where permitted based on items you previously purchased, added to your cart or otherwise interacted with.
  • Security and fraud prevention. We use personal information to authenticate accounts, provide secure payment and shopping experiences, detect and investigate potentially fraudulent, unlawful, unsafe or malicious activity, protect public safety and secure the Services. If you create an account, you are responsible for keeping your account credentials confidential.
  • Communicating with you. We use personal information to provide customer service, respond to requests, deliver effective services and maintain our business relationship with you.
  • Legal reasons. We may use personal information to comply with applicable law or valid legal process, respond to law-enforcement or government requests, investigate or participate in legal proceedings, enforce our terms or policies and investigate possible violations.

How we disclose personal information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

  • Shopify, service providers and other third parties that perform services on our behalf, such as IT management, payment processing, analytics, customer service, cloud storage, order processing and shipping.
  • Business and marketing partners that help us provide services or marketing and advertising, subject to their own privacy notices and applicable law.
  • Third parties when you direct us, request the disclosure or otherwise consent, for example for shipping or through social-media widgets or login integrations.
  • Affiliates or other entities within our corporate group, where applicable.
  • Parties involved in a business transaction such as a merger or bankruptcy, or where disclosure is needed to comply with legal obligations, enforce applicable terms or policies, or protect the Services, our rights or the rights of users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information concerning your access to and use of the Services to provide and improve them. Information you submit through the Services is transmitted to and shared with Shopify and with third parties that may be located outside your country. To protect, grow and improve our business, we use certain enhanced Shopify features that combine data and information from your interactions with our store, other merchants and Shopify. For these enhanced features, Shopify may process personal information collected from those interactions and may be responsible for responding to certain rights requests. For more information, please review Shopify’s consumer privacy information and privacy portal.

Third-party websites and links

The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a site that is not affiliated with or controlled by us, please review its privacy, security and other terms. We do not guarantee and are not responsible for the privacy, security, accuracy, completeness or reliability of third-party sites. Information you share in public or semi-public areas, including on third-party social platforms, may also be visible to others. The inclusion of a link does not by itself imply our endorsement of the third party or its content.

Children’s data

The Services are not intended for children, and we do not knowingly collect personal information from individuals below the age of majority in their jurisdiction. If you are a parent or guardian of a child who provided personal information to us, you may contact us to request deletion where applicable. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” personal information, as those terms may be defined by applicable law, relating to individuals under 16.

Security and retention

No security measure is perfect or impenetrable and we cannot guarantee absolute security. Information sent to us may not be secure while in transit. Please do not use insecure channels to communicate sensitive or confidential information.

How long we retain personal information depends on factors such as whether it is needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable contracts or policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information, subject to applicable exceptions and limitations:

  • Access / information. You may have the right to request access to personal information we hold about you.
  • Deletion. You may have the right to request deletion of personal information we hold about you.
  • Correction. You may have the right to request correction of inaccurate personal information.
  • Portability. You may have the right, in certain circumstances and subject to exceptions, to receive a copy of personal information we hold about you and request its transfer to a third party.
  • Communication preferences. You may opt out of promotional emails at any time using the unsubscribe option included in those messages. We may still send non-promotional messages about your account or orders.

If you live in the United Kingdom or European Economic Area, subject to applicable exceptions and limitations, you may also have the right to object to or restrict certain processing and to withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

You may exercise available rights through the features provided in the Services or by contacting us. We will not penalize you for exercising a privacy right. We may need to verify your identity before processing a request, as permitted or required by law. Where permitted, you may appoint an authorized representative and we may require evidence of authorization and identity verification.

Complaints

If you have a complaint regarding how we process personal information, please contact us using the details below. Depending on where you live, you may have the right to challenge our decision or lodge a complaint with the competent data-protection authority. In the EEA, a list of supervisory authorities is available through the European Data Protection Board.

International transfers

We may transfer, store and process personal information outside the country where you live. Where personal information is transferred outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms where required, such as the European Commission’s Standard Contractual Clauses or an equivalent UK mechanism, unless the destination is recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date and provide notice where required by law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise an available right, email us at ozeya.shop@outlook.com. For the purposes of applicable data-protection law, we are the controller of your personal information.