Last updated: 17 September 2026
Right of withdrawal
Under the rules applicable to distance sales, you have 14 days from receipt of your order to inform us that you wish to withdraw, without giving a reason.
To exercise this right, contact us at ozeya.shop@outlook.com with your order number and the items concerned. We will provide the return instructions and address.
Return conditions
Items must be returned complete and, where possible, in their original condition and packaging. They must not have been washed or used beyond what is necessary to check their nature, characteristics and proper functioning. A deduction may be applied for excessive handling as permitted by law.
Direct return costs are paid by the customer unless the item received is defective, damaged or not as ordered.
Refunds
For a valid withdrawal, we refund the relevant sums, including the initial standard delivery charge, no later than 14 days after we are informed of your decision. We may delay the refund until we receive the returned items or proof of shipment, whichever occurs first.
Refunds are made using the same payment method used for the order unless expressly agreed otherwise. Additional costs resulting from choosing a more expensive delivery method than standard delivery are not refunded.
Defective item or order error
If a product arrives damaged, defective or different from what you ordered, contact us promptly at ozeya.shop@outlook.com with your order number and photographs. This policy does not limit your statutory rights.