Last updated: September 17, 2026
Right of withdrawal
In accordance with the regulations applicable to distance selling, you have a period of 14 days from the receipt of your order to inform us of your decision to withdraw, without having to provide a reason.
To exercise this right, contact us at ozeya.shop@outlook.com, providing your order number and the items concerned. We will provide you with the instructions and the return address.
Return conditions
Items must be returned complete and, as far as possible, in their original condition and packaging. They must not have been washed or used beyond what is necessary to verify their nature, characteristics, and proper functioning. A depreciation resulting from excessive handling may be applied in accordance with the law.
Direct return costs remain the responsibility of the customer, unless the item received is defective, damaged, or does not conform to the order.
Refund
In the event of a valid withdrawal, we will refund the sums concerned, including the initial standard delivery costs, no later than 14 days from the date on which we are informed of your decision. We may defer the refund until the items are recovered or until proof of shipment is received, whichever is the earlier.
The refund is made using the same payment method as that used for the order, unless otherwise expressly agreed. Additional costs resulting from the choice of a delivery method more expensive than standard delivery are not refunded.
Defective item or order error
If a product arrives damaged, defective, or different from the one ordered, contact us promptly at ozeya.shop@outlook.com with your order number and photographs. This policy does not limit your rights under the legal guarantees of conformity and hidden defects.